• In 2011 the number of environment-certified companies went up by 1.94 %; and the total number of prevention-certified companies increased by 0.99 %.
• In 2011 164 TSRs³ from customer complaints were recorded, which entailed “non-quality costs” (costs related to insatisfaction) totaling 106,549 euros.
• The “Design the CO₂ label logotype” contest was held. Through this initiative, employees were tasked with designing the information label listing production-linked emissions to be attached to all Abengoa products and services.

_{3. Troubleshooting report}