The results obtained through the tools used to measure customer satisfaction have led to a series of actions required to improve the degree of customer satisfaction.

Worthy of special mention are the following:

• Customer consolidation based on long-term contracts.
• Forging new financial, technological and business alliances with customers.
• Strengthening existing alliances.
• National and international customer portfolio expansion.
• Improving the project management and planning process.
• Upholding commitment to quality of products and services.
• Anticipating customer needs and expectations.
• Conducting surveys and/or interviews with partners involved in joint projects in order to ascertain their level of satisfaction.