Customer Health and Safety

Each Abengoa company has a management system specifically focused on the ongoing improvement of processes, in accordance with the requirements imposed by international standards, and which supports and executes the company’s strategy.

This management system, together with the control and monitoring mechanisms that have been devised, ensures that during each of the lifecycle phases of products and services there is an assessment of their impact on customer health and safety.

In 2010, no incidents deriving from failure to comply with legal regulations or voluntary codes associated with the impacts of products and services on health and safety during their lifecycle were reported through Abengoa’s information channels in 2010.


Product and Service Labeling

In accordance with international regulations and internal specifications, it is essential to identify all legal or other requirements that apply to each of the companies, as well as to their products and services.

Abengoa also periodically assesses compliance with all prevailing requirements so that, in the event of non-compliance, this is reported in the corporate information troubleshooting (ITS) and improvement action (IA) systems for subsequent control and follow-up.

These requirements include all those relating to product and service information and labeling. No incidents of non-compliance in this regard were reported through Abengoa’s information channels in 2010.

In the specific case of technological equipment and systems dispatched by Abengoa in the European Union, an EC Declaration of Conformity and EC Labeling are required. In accordance with EC regulations, EC labeling of equipment takes place after the technical report has been issued, while assurance is obtained through the required battery of tests.

As regards labeling relating to biofuel production, the requirements for which are determined by national or international regulations governing transportation and also depends on whether the product in question is classified as livestock feed, a distinction is drawn between three different products:

  • Bioethanol: Regardless of the means of transportation, European bioethanol must be accompanied by the corresponding safety and security form, as well as a waybill. Given that the product is shipped bulk, there is no labeling involved; this is not the case with the container, however, which must be identified in compliance with ADR requirements, stemming from the European Agreement concerning the International Carriage of Dangerous Goods by Road, or in accordance with RID requirements in the case of railway carriage.
  • DDGS: Since it is shipped bulk, bioethanol-produced DDGS (dried distillers grains with solubles) is exempt from labeling in Europe. However, due to its status as livestock feed, the product is shipped along with documentation that includes information on the shipper and seller, the authorized producer’s registration number, the technical name of the product, the GMO Declaration (where applicable), protein, fat, fiber and moisture content, and batch traceability.
  • Sugar: Regardless of how it is transported, sugar produced at bioethanol plants in Brazil must be accompanied by a laboratory analysis evidencing compliance with contracted specifications: Polarization, color, moisture and ashes, as well as an invoice indicating volume and consignment value.

Sales of these products in comparison to total Abengoa revenues for 2010 stood at 28 %.

In relation to construction work, it is generally the customer who sets requirements, guidelines, types of material to be employed, etc. Thus, all of the information required for responsible use of the work executed is included in the documentation accompanying the product or service supplied: Safety and security forms, installation instructions, user manuals, electrical installation manuals, legalizations, service start-up, connections, recommendations, etc.